Industrial companies are now entering a Race to Services, as value progressively moves from standalone products toward experiences, platforms, services and measurable outcomes. The strategic question is no longer why companies should transform, but how to make the new business happen—and how to do it fast enough.
Industrial companies are entering an era where digital technologies are reshaping not only operations, but also products, services, customer relationships and entire business models. Industry X.0 explores how the Industrial Internet of Things can unlock value well beyond traditional productivity and cost improvements. By E. SCHAEFFER